Cargacell
How to send a Cubacel top-up to Cuba from the USA
From the United States, you can buy an online top-up for an ETECSA/Cubacel mobile line in Cuba. Cargacell displays currently available products and the final transaction price before payment.
How to send a mobile top-up to Cuba from the United States
- Browse the currently available top-up catalog.
- Choose a product and enter the recipient’s Cuban mobile number.
- Verify the recipient, final price, and conditions.
- Complete payment and follow the order status from your account.
Prices and payment methods
Available payment methods depend on the account and transaction checks. Always review the currency, final amount, and checkout summary before paying.
Top-up delivery
Top-ups are normally dispatched within minutes after payment confirmation. Scheduled promotions or mobile-network incidents may take longer.
Verify the details before payment
Check the Cuban phone number carefully. Cargacell is an independent reseller, and top-up fulfillment is handled through DT One.
Choose a Cubacel top-up for the recipient in Cuba
Start with the recipient’s Cuban mobile number and the product they need. Choose an available ETECSA/Cubacel offer and read its description before adding it to your cart.
The recipient field already shows Cuba’s +53 country code. Enter the eight-digit local number and verify it again in the cart before paying.
Compare the purchase price with the value or benefits delivered to the recipient. For a promotion, check the dates and conditions in the current catalog. A scheduled promotion may be processed after the purchase date.
Check the currency and payment total from the USA
Review the currency and final total before paying. If your card or payment account uses a different currency, ask your issuer how conversion works and whether fees apply. An English page for US customers does not mean that every product is billed in US dollars.
Use the payment methods offered at checkout. Availability depends on your account and the transaction checks. If payment fails or remains pending, check the order status before placing another order.
Track delivery to the Cuban phone
Keep the order reference and check its status in your account. Payment confirmation and top-up processing are separate stages. A scheduled promotion or pending check can increase the delivery time.
If the recipient has not received the product, verify the phone number and order status first. Contact support with the order reference so the transaction can be reviewed. Avoid repeating the purchase while the first order is being checked.
Questions about sending top-ups to Cuba from the USA
Can I send a Cubacel top-up from the United States?
You can browse and select available products from the United States. Purchase approval depends on your account, payment method, and the checks applicable to the transaction.
Are Cuba top-ups charged in US dollars?
Check the currency in the catalog and payment summary. If your bank or payment provider uses another currency, check their conversion terms. Being in the United States does not automatically mean the charge will be in USD.
Do I need the recipient’s Cuban mobile number?
Yes. Enter and verify the Cuban mobile number when selecting the top-up and again before paying. A top-up sent to the wrong number may not be reversible.
Where can I find Cubacel promotion details?
Read the product description and dates in the current catalog. Promotions can have different conditions and processing dates. Do not rely on an old screenshot when choosing a product.
How do I check a pending top-up?
Check the order status in your Cargacell account. If you need help, contact support with the order reference without sharing full payment details.